Return Materials Authorisation

RMA Request Form (Word Doc)

Should you need to return a product for any reason, please follow the instructions below;

1. Fill in all the appropriate blanks in section 1 on the RMA template. Click above for copy of form.
2. Email the completed RMA request form to luke.c@intelligentdisplay.com who will then issue an RMA number back to you on the completed form to you within 3 working days.
3. Include a copy of the RMA form in with your return shipment.
4. Write the RMA number boldly on the side of the box.
5. Ship RMA to:

Intelligent Display Solutions Ltd
3 Clerewater Place,
Lower Way,
Thatcham,
Berkshire,
England,
RG19 3RF

How to fill in the form:

1. Customer Name: your company's name
2. Customer RMA No: your company’s internal RMA number
3. Date: date of the returns request
4. Invoice Address: your company’s invoice address
5. IDS/ILS RMA No: for IDS/ILS use only
6. Contact Name: name of person requesting and co-ordinating the RMA
7. Contact Phone: number where you can be reached if we have questions
8. Contact Email: where you can be reached if we have questions
9. Purchase Order No: your PO number originally issued for the purchased goods being returned
10. Your Part No: your internal part number
11. IDS Order No: this appears on the IDS invoice under ‘Our Ref’
12. IDS Invoice No: this appears on the IDS invoice
13. IDS Part No: the IDS part number that appears on the IDS invoice and delivery note
14. Quantity: the quantity you wish to return
15. Product Description: description of part being returned
16. Description of problem: be as precise as possible as this will assist in problem diagnosis; please also attach pictures to help with analysis
17. Return Type: please mark the box with the action you require

*Please note that when packing returns, if the product is packed in an unfit way which could hinder testing it will be immediately rejected.